Data Protection Policy

Bengal Wine Privacy Policy — Your Data is Safe with Us

We believe protecting your personal information is one of our most important responsibilities. Read this Privacy Policy to learn exactly how Bengal Wine collects, uses, and safeguards your data.

Last updated: January 2026
SSL
256-bit encryption
0
Sale of Data to Third Parties
24/7
Security monitoring
100%
Secure data storage

Core Protection Pillars

How We Protect Your Information

At bengal wine, we use the highest standards of technology and policy to protect your privacy.

End-to-End Encryption

All your personal and financial information is protected with 256-bit SSL encryption. No third party can access this data.

No data selling

Bengal Wine never sells your personal information to advertisers or third parties. Your privacy is not a product we trade in.

Your Control

You have full rights to view, correct, or delete your personal data at any time. Contact our support team whenever you need to manage your information.

Secure data storage

Your data is stored on secure servers with regular backups. Multi-layer security measures are in place to prevent unauthorized access.

Minimal data collection

We only collect data that is strictly necessary to provide our services — no excessive or unnecessary information is requested.

Marketing opt-out

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. Your preferences are our priority.


Important: By using Bengal Wine, you are considered to have read and accepted this privacy policy. We are always committed to protecting your information.

1 Introduction & Purpose

Bengal Wine (bengalwine.net) is a trusted online gaming and betting platform serving players in Bangladesh. We believe protecting your personal data is not just a legal obligation — it is an ethical responsibility. This privacy policy is designed to give you a clear understanding of what information we collect, why we collect it, and how we keep it safe.

This policy applies to the Bengal Wine website, mobile application, and all digital services. It takes effect whenever you access our platform, create an account, or use any of our services.

Bengal Wine is committed to ensuring you never have to second-guess your privacy. If anything is unclear, our support team is ready to answer all your questions. Our goal is to create a transparent, fair, and secure environment where you can enjoy gaming with complete peace of mind.

2 What data we collect

Bengal Wine only collects information necessary to provide our services. We never ask for excessive or unnecessary data. The table below details exactly what we collect:

Data Type Example Reason for Collection
Introductory Information Full name, date of birth, national ID number To complete account verification and KYC
Contact information Mobile number, email address For notifications and security verification
Financial information Mobile banking number, transaction history To process deposits and withdrawals
Device information IP address, browser, operating system For security and fraud prevention
Usage data Game history, bet amounts, session duration To improve our services and ensure responsible gaming
Location information Country and city (approximate) To comply with regional regulations and prevent fraud

We never store your password in plain text. Passwords are always secured using industry-standard hashing methods.

3 How We Collect Information

Bengal Wine collects your information in the following ways:

Collected directly from you

  • When filling out the registration form.
  • When submitting documents for KYC verification.
  • When making a deposit or withdrawal.
  • When contacting our support team.
  • When participating in promotional offers.

Automatic collection

  • Through cookies and web tracking technologies.
  • Via log files (IP address, browser information).
  • Gaming session data is recorded automatically.
  • Device fingerprinting (for fraud prevention).

Bengal Wine does not collect any information from social media platforms without your consent. Our data collection is fully transparent and based entirely on your agreement.

4 Purpose of data use

Bengal Wine uses the information collected from you only for the purposes listed below. We never use your data beyond these stated purposes:

  • Account management: For registration verification, login security, and account protection.
  • Financial transactions: For processing deposits, handling withdrawals, and preventing fraud.
  • Service improvement: To personalise your gaming experience and develop new features.
  • Customer Support: To resolve support tickets and respond to your queries.
  • Legal compliance: To meet regulatory requirements and comply with AML policies.
  • Responsible Gaming: To detect unusual gaming patterns and provide timely assistance.
  • Promotional Communications: To inform you about bonuses and offers, with your consent.

Bengal Wine never shares your gaming habits or financial information with any advertising agency. Your privacy is our highest priority.

5 Data sharing policy

Bengal Wine never sells your data. However, limited information may be shared with trusted partners in specific circumstances:

Your data may be shared:

  • Payment provider: Payment providers such as bKash, Nagad, and Rocket — solely for processing transactions.
  • Game software provider: Minimum data required to operate Live Casino games.
  • Legal authorities: In response to lawful requests from government authorities under Bangladeshi law.
  • Fraud prevention services: Limited data shared with verification services to ensure security.

Data Will Not Be Shared With:

  • Any advertising or marketing companies.
  • Any third party without your consent.
  • With social media platforms.
  • Data brokers or information resellers.

Please note: All of our third-party partners are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

6 Cookie Policy

Bengal Wine's website uses cookies to enhance your experience. Cookies are small text files stored in your browser. We use the following types of cookies:

Essential Cookies Analytics cookies Preference Cookies
  • Essential cookies: Required to maintain login sessions and ensure platform security. These cookies cannot be disabled.
  • Analytics cookies: To understand which parts of our website are most used — this data is fully anonymized.
  • Preference Cookies: Used to remember your language, theme, and gaming preferences.

You can disable analytics and preference cookies at any time through your browser settings. However, disabling essential cookies may cause the platform to not function correctly.

7 Data retention period

Bengal Wine does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Data Type Retention period
Account & Identity Information 5 years after account closure
Financial transaction records 7 years from the date of transaction (legal obligation)
Gaming History 3 years after account closure
Cookie Data Up to 12 months
Support conversations 2 years after resolution
Log files 90 days

Once the retention period expires, data is securely deleted or anonymised. Due to legal obligations, certain data may not be deletable before the specified retention period ends.

8 Your Rights

You have full control over your data at Bengal Wine. The following rights can be exercised at any time:

Right to Access

You can request a full report of the information we hold about you at any time. We will deliver a complete report within 30 days.

Right to Rectification

You may request corrections to any inaccurate or outdated information. With valid proof, we will update it promptly.

Right to erasure

If you close your account, all data beyond what is legally required will be deleted after the applicable retention period.

Right to Restrict Processing

You can request that we limit how your data is used for specific purposes, such as opting out of marketing communications.

Right to Data Portability

You may request an export of the information we hold about you in a standard, portable format.

Right to Object

You may object to your data being used for any specific purpose. We will give your objection full and serious consideration.

To exercise any of your rights support@bengalwine.netto send us an email. We will respond within 7 business days.

9 Child Protection

Bengal Wine is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from minors or allow them access to the platform.

  • Age is verified at the point of registration.
  • Proof of age is mandatory during the KYC process.
  • Accounts are immediately suspended if underage use is suspected.
  • Any account found to have been created in a minor's name will be closed upon request from a parent or guardian.

If your child has accidentally created an account, please contact us immediately at support@bengalwine.netto reach us. We will act promptly.

10 Security measures

Bengal Wine follows the highest industry security standards to protect your data. Our security infrastructure is multi-layered:

  • SSL/TLS Encryption: All communications are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall Protection: An advanced firewall system is active at all times.
  • 24/7 monitoring: Our security team monitors systems around the clock.
  • Regular Security Audits: Third-party experts regularly audit our systems.
  • Data Backup: Your data is backed up regularly to prevent any loss.
  • Penetration Testing: Regular penetration testing is conducted to identify vulnerabilities.

Keep in mind — internet security is a shared responsibility. Use a strong password, never share it with anyone, and avoid clicking on unknown links.

11 Policy changes and updates

Bengal Wine reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following means:

  • A notification will be sent to your registered email.
  • A pop-up notice will be displayed upon accessing the platform.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

The latest version of this Privacy Policy is always available bengalwine.net/privacy-policycan be found at.

12 Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch. Our dedicated data protection team is always on hand to assist:

  • Email: support@bengalwine.net
  • Live chat: Chat with us directly on the platform (available 24/7)
  • Response time: Within 7 business days

We take every privacy concern you raise with the utmost seriousness. Your trust in Bengal Wine is our most valued asset.


Frequently Asked Questions

Privacy Enquiry

No, Bengal Wine never sells your personal information to any third party. Your data is used solely for the purpose of providing our services.

After account closure, all data is securely deleted within the defined retention period, except where legal obligations require otherwise (e.g., financial records must be kept for 7 years).

Yes, you have the right to receive a copy of all data we hold about you. Email us at support@bengalwine.net — we'll send you a full report within 30 days.

We only determine your approximate country and city based on your IP address — this is solely for fraud prevention purposes. We do not collect or store precise GPS location data.

Yes, you can opt out of marketing emails and SMS at any time. Each email includes an unsubscribe link, or you can contact us at support@bengalwine.net.

Safe Gaming

Your Data Is Safe — Join Bengal Wine Today

Enjoy gaming in a completely secure environment. Register today on our SSL-protected platform and claim your welcome bonus.

SSL Secured No Data Sales 18+ RNG Certified
বাংলা